Privacy Policy

Last updated: January 2026

Narrative Unblock ("we," "us," "our," or "Company") operates the narrativeunblock.pro website and diagnostic platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our site and use our narrative game problem-solving services.

1. Information We Collect

We collect information you provide directly and information collected automatically when you interact with our platform.

Information You Provide

• Contact Information: When you submit inquiries, contact forms, or request diagnostic support, we collect your name, email address, and any message content you provide.
• Gameplay Data: If you use our diagnostic tools, you may provide details about your playthrough, character relationships, dialogue choices, and narrative progression. This data helps us map decision consequences and identify blocked narrative paths specific to your situation.
• Account Information: If you create an account, we collect login credentials, profile information, and preferences you choose to share.
• Communications: We retain records of any correspondence, support requests, or feedback you send to us.

Information Collected Automatically

• Usage Data: We collect information about how you interact with our platform, including pages visited, time spent, diagnostic tools used, and navigation patterns.
• Device Information: We collect technical data such as your IP address, browser type, operating system, and device identifiers.
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to enhance your experience, remember preferences, and understand usage patterns. This may include session cookies (temporary) and persistent cookies (longer-term). You can control cookie settings through your browser.
• Analytics: We may use analytics tools to measure platform performance, user engagement, and the effectiveness of our diagnostic features.

2. How We Use Your Information

We use collected information for the following purposes:

• Providing and improving our narrative diagnostic platform and problem-solving services.
• Responding to your inquiries, support requests, and feedback.
• Mapping decision consequences and creating personalized diagnostic reports for blocked narrative paths.
• Analyzing usage patterns to enhance platform functionality and user experience.
• Sending administrative updates, service announcements, and policy changes.
• Complying with legal obligations and protecting our rights and the rights of users.
• Preventing fraud, abuse, and unauthorized access to our platform.
• Conducting research and development to refine our diagnostic methodologies.

3. Cookies and Tracking Technologies

Our platform uses cookies to store preferences, track session activity, and gather analytics. Cookies are small text files stored on your device. We use:

• Essential Cookies: Required for platform functionality, security, and user authentication.
• Performance Cookies: Help us understand how users interact with our diagnostic tools and which features are most valuable.
• Preference Cookies: Remember your choices, language settings, and diagnostic preferences.

You can disable cookies through your browser settings, though this may limit platform functionality. Most browsers allow you to refuse cookies or alert you when cookies are being sent.

4. Data Sharing and Disclosure

We do not sell your personal data. We may share information in the following circumstances:

• Service Providers: We engage third-party vendors to assist with hosting, analytics, email delivery, and customer support. These processors are contractually obligated to protect your data and use it only for specified purposes.
• Legal Compliance: We may disclose information when required by law, court order, or government request, or when necessary to protect our legal rights and the safety of our users.
• Business Transfers: If Narrative Unblock is acquired, merged, or substantially reorganized, your information may be transferred as part of that transaction. We will notify you of any such change.
• Aggregated Data: We may share anonymized, aggregated insights about narrative patterns and diagnostic trends with the gaming community for research purposes.

5. Data Retention

We retain personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specifically:

• Contact information from inquiries is retained for one year unless you request deletion.
• Gameplay diagnostic data is retained for up to two years to support ongoing problem-solving and improve our decision-mapping algorithms.
• Account information is retained while your account is active and for one year after account closure.
• Analytics and usage data are typically retained for 12 months.

You may request deletion of your data at any time, subject to legal retention requirements.

6. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These include encryption, secure server infrastructure, and access controls. However, no method of transmission over the internet is entirely secure. We cannot guarantee absolute security, and you use our platform at your own risk.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal data:

• Right of Access: You may request a copy of the personal data we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your personal data, subject to legal obligations.
• Right to Restrict Processing: You may request that we limit how we use your data.
• Right to Data Portability: You may request your data in a portable, machine-readable format.
• Right to Object: You may object to certain processing activities, including marketing communications.
• Right to Withdraw Consent: If we process data based on your consent, you may withdraw it at any time.

To exercise any of these rights, contact us at hello@narrativeunlock.pro. We will respond to your request within 30 days.

8. European Union and Hungary Compliance

Narrative Unblock is based in Budapest, Hungary, and complies with the General Data Protection Regulation (GDPR) and Hungarian data protection laws. If you are located in the European Union or European Economic Area, you have additional rights under GDPR. We process personal data lawfully based on your consent, contractual necessity, legal obligation, or legitimate interests. If you believe your rights have been violated, you may lodge a complaint with the Hungarian National Authority for Data Protection and Freedom of Information (NAIH) or your local supervisory authority.

9. Third-Party Links

Our platform may contain links to third-party websites and services not operated by Narrative Unblock. This Privacy Policy applies only to our site and services. We are not responsible for the privacy practices of external sites. We encourage you to review the privacy policies of any third-party services before providing your information.

10. Children's Privacy

Our platform is not intended for children under 13 years of age, and we do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will promptly delete such information and terminate the child's account if applicable. If you believe a child has provided us with information, please contact us immediately.

11. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our site and updating the "Last updated" date. Your continued use of our platform after such changes constitutes your acceptance of the revised policy. We encourage you to review this policy regularly to stay informed about how we protect your information.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

• Email: hello@narrativeunblock.pro
• Phone: +36 20 752 9834
• Address: Budapest, Hungary

We will respond to your inquiry within 30 days of receipt.